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Refund and Cancellation Policy

At Fantrix Digital, we are committed to providing high-quality digital marketing services tailored to meet the needs of our clients. Please read our refund and cancellation policy carefully to understand the terms and conditions regarding refunds.

1. No Refunds for Services Delivered or in progress

Fantrix Digital does not offer refunds for any services once they have been delivered or are in progress. This includes, but is not limited to, social media management, search engine optimization (SEO), pay-per-click (PPC) advertising, content creation, and website development. By engaging our services, you acknowledge and agree that once a service is rendered, you will not be entitled to a refund for any reason.

2. Refunds for Duplicate Payments or Payments Made by Mistake

Refunds are only applicable under the following circumstances:

  • Duplicate Payments: If a duplicate payment is made due to a technical issue or error, Fantrix Digital will process a refund for the duplicate amount.

  • Payments Made by Mistake: If a payment is made in error, please contact us within 2 days of the transaction date. Fantrix Digital will review the request and, if approved, will process a refund for the mistaken payment.

3. Refund Request Process

To request a refund under the conditions mentioned above, please follow these steps:

  1. Contact Us: Email us at contact@fantrixdigital.com  within 2 days of the transaction date.

  2. Provide Details: Include the payment details, such as the date, amount, and reason for the refund request.

  3. Refund Processing: Upon verification of the duplicate payment or mistaken payment, Fantrix Digital will process the refund within 14 business days. Refunds will be credited to the original payment method used.

4. Non-Refundable Items

  • All completed or in-progress services, consultations, and any digital marketing strategies or materials provided by Fantrix Digital are non-refundable.

  • Any third-party costs incurred by Fantrix Digital on behalf of the Client, such as advertising fees, are also non-refundable.

5. Cancellation Policy

  • Cancellation by the Client:

    • Notice Requirement: To cancel any ongoing services, you must provide at least 7 days' written notice to Fantrix Digital. Notice can be sent via email or through a formal letter to our mailing address.

    • Immediate cancellation can be effected within 24 hours of placing the order or making the payment.

    • No Refund for Services Rendered: If services have already been delivered or are in progress, no refunds will be issued for work completed up to the cancellation date.

    • Early Termination Fee: If you cancel the services before the end of the agreed contract period, an early termination fee may apply, equivalent to the amount specified in the contract or 50% of order amount whichever is more.

  • Cancellation by Fantrix Digital:

    • Breach of Terms: Fantrix Digital reserves the right to cancel any services immediately if the Client breaches any terms and conditions outlined in the agreement, engages in unlawful activities, or fails to make payments as agreed.

    • Notice of Cancellation: Fantrix Digital will provide written notice of cancellation to the Client via email or other formal means.

6. Effect of Cancellation

  • Upon cancellation, all access to services and any rights or licenses granted under the agreement will terminate immediately.

  • The Client will be responsible for any outstanding payments due for services rendered up to the date of cancellation.

  • All intellectual property rights, data, and materials created by Fantrix Digital prior to cancellation remain the property of Fantrix Digital until all outstanding payments are settled.

7. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under this Refund and Cancellation Policy if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes, or governmental restrictions.

8. Amendments to the Refund and Cancellation Policy

Fantrix Digital reserves the right to modify or amend this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services after such changes constitutes your acceptance of the new terms.

9. Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

Fantrix Digital

PLOT NO- 370/2026, DAMANA SQUARE, CHANDRASEKHARPUR, BHUBANESWAR, KHORDHA, ODISHA, India -751024

contact@fantrixdigital.com

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10. Acknowledgement

By using our services, you acknowledge that you have read, understood, and agreed to this refund policy.

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